Airport Foundation MSP volunteers are one of the most visible resources for visitors at MSP Airport. Our volunteers provide information and services to travelers and help more than two million people each year.

Current Volunteers: Please Click Here to Sign into your Volunteer Portal


Airport Foundation MSP Volunteers are trained to provide airport customer service as a primary responsibility, working at information booths and walking the terminals to assist travelers with directions, flight status, lost and found, transportation, hotels, and tourist attractions. 

Beyond their core role of airport customer service, Volunteers may take on additional training and responsibilities that include: 


• CBP (Customs and Border Protection) Guides welcome incoming international travelers while assisting U.S. Customs personnel within the Federal Inspection Area.


• MSP Animal Ambassadors, who are the handlers of registered therapy pets, volunteer by providing casual meet-and-greet activities at designated petting stations across both terminals. 


• MSP Animal Ambassador Helpers volunteer their time by assisting Animal Ambassador Volunteers and the therapy pets they manage. 

We also offer a variety of services including:

• Connecting travelers to airport amenities such as nursing mother’s rooms, family restrooms, and service animal relief areas.

• Assisting travelers with translation and interpreter services.

• Providing specialized one-on-one support to travelers with special needs.


Volunteers set their own schedule and are required to work 2 shifts per month for a minimum of one year. Volunteers must be at least 18 years old. A 10-year background check is conducted on all applicants.

Ready to get started? Please complete our online application and a staff member will reach out to schedule a phone interview. 

Want to learn more before you apply? We’d love to talk with you! Please direct questions to the Foundation by using the “Contact Us” form on the main page.  

What Travelers Are Saying:

“I missed my flight for a wedding, and I was devastated. Brought to tears. I met Marshall, he brought my energy up and calmed my mind. His presence made my day 100% better. Having therapy animals available provided people with support in times of need.”

“I had the pleasure of meeting Jim and Bob, your fun and friendly volunteers at MSP! They were so eager to help me! Your airport is very lucky indeed to have these two gentlemen represent you!”


Password Protected

This is a secure area exclusively for Airport Foundation Volunteers, accessed only by password.

Use the button on the left to:

• View your schedule

• Send a copy of your schedule to your email address (from a central office computer)

• Sign up for open shifts

• Update your personal information

• Receive news and messages from Foundation staff

• Access volunteer resources and training content

• Check your service records

• Access the Travelers Assistance Comment Form

Click Here to Access VolunteerHub

If you need assistance, please call 612-726-5570.