Honoring Outstanding Airport Employees
The Airport Foundation MSP in partnership with the Customer Service Action Council of the Metropolitan Airports Commission (MAC) created the MSP Employee of the Year Award to honor MSP International employees who provide outstanding customer service.
Fondly called “The Dorothy,” in honor of 60-year MAC employee Dorothy Schaeffer, this award is given annually to three employees nominated by their peers.
Dorothy Schaeffer embodied the true spirit of customer service at the Minneapolis – St. Paul (MSP) International Airport, and it was her wish that we honor others who do the same.
You can read about previous winners below: